CPAP Support & Help

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CPAP Club Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘CPAP Club Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 8/15 Flinders Pde NORTH LAKES QLD 4509 AU. Our ABN is 99 622 428 942 . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

This Privacy Policy explains how CPAP Club Pty Ltd (ABN 99 622 428 942) ("CPAP Club", "we", "us" or "our") collects, uses, stores, discloses and protects your personal information when you use our website, place an order, or otherwise deal with us.

We are committed to protecting your privacy and handling your information openly and securely. Because we supply medical devices and may collect health-related information (such as CPAP prescriptions), we treat the protection of your information as a priority and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your information to us, you consent to the collection, use and disclosure of your information as described in this policy.

What information we collect

The personal information we collect depends on how you interact with us. It may include:

Your name and contact details (email address, phone number, delivery and billing address)
Order and transaction history, including products purchased and warranty claims
Account login details if you create an account with us
Payment-related information needed to process your order (note: we do not store your full credit card details — see "How we keep your information secure" below)
Records of your communications with us, including enquiries, feedback and support requests
Demographic and preference information you choose to provide (such as postcode, interests, or survey responses)

Health information

To supply certain CPAP machines and equipment correctly, we may collect health information from you — for example, a prescription or details about your therapy settings when you upload a prescription or request custom machine settings. Health information is "sensitive information" under the Privacy Act and is given additional protection. We only collect it with your consent, only where it is reasonably necessary to supply the products or services you have requested, and we do not use it for any unrelated purpose.

How we collect your information

We collect information in the following ways:

Directly from you — when you place an order, create an account, upload a prescription, complete a form, subscribe to our emails, or contact us by phone or email
Automatically — when you browse our website, through cookies and similar technologies (see "Cookies and website analytics" below)
From third parties — in limited cases, such as payment providers confirming a transaction, or a courier confirming a delivery

Why we collect and how we use your information

We use your personal information to:

Process and fulfil your orders, including delivery, returns and warranty claims
Provide customer service and respond to your enquiries
Supply the correct CPAP equipment based on your prescription or therapy needs
Manage your account and keep internal records
Improve our products, services and website
Send you marketing communications where you have agreed to receive them (see "Direct marketing" below)
Meet our legal, tax, accounting and regulatory obligations

Direct marketing

From time to time we may send you promotional emails about new products, special offers and other information we think may interest you, using the contact details you have provided. You can opt out at any time by using the unsubscribe link in any marketing email, or by contacting us using the details at the end of this policy. We will action your request promptly.

Who we share your information with

We will not sell, rent or lease your personal information. We may share your information with trusted third parties only where it is necessary to provide our products and services or to meet our legal obligations, including:

Payment processors and "buy now, pay later" providers (such as our bank's payment gateway, PayPal, Afterpay, Zip and humm) to process your payment securely
Delivery and logistics partners to fulfil your order
Our eCommerce platform and IT service providers who host and support our website
Analytics and advertising providers (such as Microsoft, Google and Meta) in connection with website performance and marketing
Professional advisers, and government or regulatory bodies, where required or authorised by law

We only share the information reasonably necessary for these purposes, and we require our providers to protect your information.

Overseas disclosure

Some of the service providers we work with — particularly analytics, advertising and payment providers — may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

How we keep your information secure

We take all reasonable steps to protect the personal information we hold about you from misuse, interference, loss, and unauthorised access, modification or disclosure. Your information may be held both electronically and, where necessary, in hard-copy form.

Our security measures include:

SSL/TLS encryption to protect information transmitted to and from our website
Firewalls, anti-virus software and email filtering to protect our systems
Password protection and restricted access, so that only authorised personnel can access your information
Physical, electronic and managerial procedures to safeguard the information we collect

We do not store your full credit card details. Card information is securely transmitted to our bank or payment provider for processing.

While we take these steps seriously, no method of transmission or storage is completely secure. If a data breach occurs that is likely to result in serious harm, we will respond in accordance with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Cookies and website analytics

A cookie is a small file placed on your device that helps us recognise your browser and remember certain information. We use cookies and similar technologies to analyse website traffic, understand which pages are useful, remember your preferences, and improve and market our products and services.

We partner with Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website through behavioural metrics, heatmaps and session replay. This data is captured using first- and third-party cookies and other tracking technologies, and is used for site optimisation, fraud and security purposes, and advertising. For more information, see the Microsoft Privacy Statement. We also use tools such as Google and Meta technologies to measure website performance and support our advertising.

Most web browsers accept cookies automatically, but you can usually adjust your browser settings to decline cookies. Please note that disabling cookies may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our site using these links, we have no control over those websites and are not responsible for the protection and privacy of any information you provide while visiting them. Those sites are not governed by this policy, and we encourage you to review the privacy policy of any website you visit.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable time and will not charge you for making a request (although a reasonable cost may apply for giving access in some cases). If we cannot provide access or make a correction, we will explain why in writing.

How to make a complaint

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

Changes to this policy

We may update this policy from time to time by publishing the updated version on this page. We encourage you to review it periodically so you are aware of any changes.

Last updated: June 2026